Terms of Service

Last Updated January 1, 2020



Scope of Terms & Conditions


Please read these Terms & Conditions of Service (“Terms & Conditions”) carefully. Unless otherwise indicated, these Terms & Conditions apply to your (i) use of and/or access to the eatwithava.com website and/or other websites (collectively “Website”) which are owned or operated by PocketCoach, Inc. or its affiliates (collectively “we,” “us,” or “our”), including any portions thereof available only to subscribers; and (ii) your use of and/or access to any content or information and other online or SMS/mobile-enabled technology, digital tools, and other services, programs, and products provided by us (together with the Website, collectively, the “Services”). For purposes of these Terms & Conditions, “affiliates” shall mean any entity or person, directly or indirectly, owning a controlling interest in, owned by, or under common ownership control with PocketCoach. The term “Services” shall refer to the Premium App (hereinafter defined).



Agreement and Acknowledgement


User Agreement

By using the Website or Services, you agree to these Terms & Conditions and agree to be legally bound and to abide by the abide by the terms, conditions, and notices contained or referenced herein, just as if you had signed them.


Modification of Terms

PocketCoach may change these Terms at any time and without prior notice. All such changes to these Terms will be posted on the Website, and by using the Website or Services after the posting of any changes you agree to accept any changes. If at any time you choose not to accept these Terms, do not access the Website or otherwise use any Services. If PocketCoach determines in its sole discretion that you have in any way breached these Terms, PocketCoach reserves the right to block your access, delete your account (if any), and/or otherwise block any and all current or future use of the Website or the other Services by you.


Modification of Services

In our sole discretion and without prior notice or liability, we may discontinue, modify, or alter any aspect of the Services provided to you, including but not limited to (i) restricting the time the Services are available, (ii) restricting the amount of use permitted, (iii) restricting or terminating any user’s right to use the Services, and (iv) changing any feature or functionality provided by the Services. You agree that any termination or cancellation of your access to or use of the Services may be affected without prior notice. Further, you agree that we shall not be liable to you or any third party for any termination or cancellation of your access to or use of our Services.


No Medical Advice

All information and opinions offered in connection with AVA, or otherwise contained on the Website or provided via the Services, are presented solely for informational purposes and are not intended to replace the services of a doctor or other qualified medical professional. You should not use any such information or opinions for diagnosing, treating, curing, or preventing any medical or health condition. No such information or opinions are intended to constitute nor should they be considered to be medical advice or to serve as a substitute for professional medical advice. The use of any such information or opinions is solely at your own risk.


If you think you may have a medical emergency, call your doctor or your local emergency number immediately.


AVA Services are not recommended for everyone. Before using AVA Services or any other nutritional or dietary regimen, you should consult with your qualified healthcare provider in order to assess any potential benefits or risks to you in consideration of your personal medical situation. Do not undertake AVA Services if you are under the age of 18 or are pregnant, breastfeeding, or actively trying to become pregnant without a parent or physician consent. Should you experience any adverse reactions while using AVA Services, contact your healthcare provider immediately.


As all information presented in connection with AVA Services, or otherwise contained on the Website or provided via the Services, is only of a general character, no individual results or health effects can be guaranteed, predicted, or foreseen. No statements made in connection with AVA Services, or otherwise contained on the Website or provided via the Services, have been evaluated by the U.S. Food and Drug Administration or any other domestic or foreign government agency for their accuracy.


Minors

All users who register to use the Services must be 18 years of age or older. AVA does not collect personally identifiable information from any person it knows is a child under the age of 18.


Services


You are responsible for all charges and fees associated with connecting to and using the Website, including, without limitation, all telephone access lines (including mobile data and data roaming charges, when applicable), telephone and/or internet service provider fees, telephone and computer equipment, sales taxes, and any other fees and charges necessary to access our Website.


FEES, CANCELLATIONS & REFUND POLICIES


If you are a subscriber to our service, you further agree as follows:

a. Agreement to Pay.

(i) You will be responsible for the fixed charges you selected at the time of signup. Applicable taxes and other charges and fees incurred in order to access the AVA Services may also apply.

b. Cancellation

(i) Cancellation of the program is not possible. For any questions regarding an issue with program length, please contact Customer Support at support@eatwithava.com or AVA at 51 Melcher St. Boston, MA 02210, or by such other means as we may provide from time to time.

c. Refund Policy

(i) Refund after the Initial Sign-up: We currently don’t offer a refund policy due to the short length of the program. However, if the product has not satisfied your needs, please reach out to our customer service support team at support@eatwithava.com


Release


BY ENGAGING WITH AVA, YOU ARE PARTICIPATING VOLUNTARILY AND YOU ASSUME FULL RESPONSIBILITY FOR YOUR HEALTH AND ANY AND ALL RISK OF LOSS, PROPERTY DAMAGE, OR PERSONAL INJURY, INCLUDING DEATH, THAT MAY BE SUSTAINED BY YOU AS A RESULT OF SUCH PARTICIPATION. BY CONTINUING TO MAKE USE OF AVA SERVICES, YOU HEREBY RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE AVA (AND ANY SUCCESSORS-IN-INTEREST THERETO) AND ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS (COLLECTIVELY, “RELEASEES”) FROM ALL LIABILITY TO YOU AND YOUR PERSONAL REPRESENTATIVES, ASSIGNS, HEIRS, AND NEXT OF KIN FOR ANY LOSS OR DAMAGE, AND ANY CLAIM OR DEMAND THEREFORE ON ACCOUNT OF INJURY TO PERSON (INCLUDING DEATH) OR PROPERTY, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE WHILE YOU ARE PARTICIPATING IN ANY AVA SERVICES.


User Provided Content


  1. Materials: Any information or material submitted or sent to AVA or otherwise via the Services will be deemed not to be confidential or secret. By submitting or sending information or other material to AVA or otherwise via the Services you represent and warrant that the information is original to you and that no other party has any rights to such information or material. All submitted content may be edited for any purpose.
  2. Links: You may be able to link to third parties’ websites (“Links”) from the Services. PocketCoach is not responsible for the content, availability, advertising, products, or any other material contained on any third-party website, or any additional links contained therein. These Links do not imply any endorsement by or association with PocketCoach. In no event shall PocketCoach be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of the Links or the information or material accessed through such Links. PocketCoach reserves the exclusive right, at its sole discretion, to add, change, decline, or remove, without notice, any Links. All title and intellectual property rights in and to the content of the Links is the property of the respective content owner and may be protected by applicable intellectual property laws.
  3. Promotions: From time to time, AVA may offer contests, promotions, or games (collectively, “Games”) as part of the Services, which Games may require the completion of registration forms. Upon submission, all registrations become the exclusive property of AVA. Participation in any Game shall be subject to the rules published by AVA with regard thereto, and you agree to release PocketCoach and its affiliates, agents, advertisers, sponsors, and promotional partners from all liability arising from participation in any Game located on or accessed through the Services. Some Games may offer prizes to participants; all such prizes are subject to the rules of such Game. AVA reserves the right to cancel, terminate, or alter any Game or the rules thereof at any time without prior notice.
  4. Commercial Transactions: Certain products may be offered for sale on or via the Website. In the event you wish to purchase any of these products, you will be asked by the Website or an authorized third party to supply certain information, including without limitation your full name, address, telephone number, and credit card information. You agree to provide the Website or such third party with the foregoing information as well as any other mandatory information that is accurate, complete, and current, and to comply with the terms and conditions of any agreement that you may enter into governing your purchase. You shall be responsible for all charges incurred through your account as well as for paying all applicable taxes. All purchases of products on or via the Services must be made by adults 18 years of age or older.
  5. Consent to receive electronic communications from PocketCoach and business customers:
    1. Legal Communications: We may send the following to you by email or posting them on the Website: these Terms & Conditions, including legal disclosures; future changes to these Terms & Conditions, Privacy Policy, and other notices; and legal communications or disclosures and information related to the Services. Such communications are part of the Services which you cannot opt out of receiving.
    2. Service Announcements: In using the Services, you may receive periodic electronic communications from AVA regarding the Services, such as new product offers and other information regarding the Website, which are part of the Services and which you cannot opt out of receiving.
    3. Promotional Communications: You may also receive periodic promotions and other offers or materials AVA believes might be of interest to you. You can opt out of receiving these promotional messages at any time by (a) following the unsubscribe instructions contained in each message, or (b) changing the messaging preferences in your account.
  6. Withdrawing Your Consent: If you later decide that you do not want to receive future Communications electronically, please send an email to support@eatwithava.com or a letter to AVA at 51 Melcher St. Boston, MA 02210. Your withdrawal of consent shall be effective within a reasonable time after we receive your withdrawal notice described above. Your withdrawal of consent will not affect the legal validity or enforceability of the Terms provided to and electronically signed by you prior to the effective date of your withdrawal. If you withdraw your consent to receive Communications electronically, we may terminate your account and/or access to the Service (or any part thereof).

Intellectual Property Rights


“AVA,” “PocketCoach,” and all logos, page headers, custom graphics, and icons on the Services are trademarks and/or service marks owned or licensed by AVA. All other trademarks, product names, company names, and logos appearing on the Services are the property of their respective owners.


The Services contain information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively “Content”) that are protected by copyrights, trademarks, or other proprietary rights, and these rights are valid and protected in all forms, media, and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States copyright laws, and AVA owns a copyright in the selection, coordination, arrangement, and enhancement of such Content.


You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. All rights to such Content are reserved to their respective copyright owners. Permission is granted to electronically copy and print in hard copy portions of the Website and/or the Services solely for non-commercial, personal purposes. Except as provided in the preceding sentence or as permitted by the fair-use privilege under United States copyright laws, you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. Any other use of the Content, including reproduction for purposes other than as noted above, modification, distribution, replication, commercial, or other use without PocketCoach’s prior written permission is strictly prohibited. If you violate any of these terms, your permission to use the Content will automatically terminate and you must immediately destroy any copies you have of any portion of the Content.


  1. Copyright Notice and Takedown Procedures: If you are a copyright owner or an agent thereof and believe that any content on the Services infringes upon your copyrights, you may submit a notification to our Copyright Agent with the following information in writing:
    1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
    2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
    3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed, or access to which is to be disabled, and information reasonably sufficient to permit PocketCoach to locate the material (e.g., by providing a URL);
    4. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an email address;
    5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and
    6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

General Disclaimer


THE WEBSITE AND THE SERVICES ARE PROVIDED “AS IS,” “WHERE IS,” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. POCKETCOACH EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO: (i) WARRANTIES CONCERNING AVAILABILITY, ACCURACY, APPROPRIATENESS, RELIABILITY, TIMELINESS, USEFULNESS, OR OTHERWISE OF THE CONTENT ON THE WEBSITE OR THE SERVICES; AND (ii) WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY CAUSED BY THE SERVICES, INCLUDING WITHOUT LIMITATION AS A RESULT OF (1) ANY ERROR, OMISSION OR DEFECT IN THE CONTENT, OR (2) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, DEFAMATION OR UNDER ANY OTHER CAUSE OF ACTION.


POCKETCOACH DOES NOT WARRANT OR GUARANTEE (1) THAT ANY PORTION OF THE SERVICES WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR ANYTHING ELSE MANIFESTING CONTAMINATING OR DESTRUCTIVE PROPERTIES, OR (2) THAT ACCESS TO THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.


APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.


Limitation of Liability


IN NO EVENT WILL POCKETCOACH, ITS AFFILIATED ENTITIES, THIRDPARTY PARTNERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, MANAGERS, MEMBERS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, AGENTS, SPONSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE “POCKETCOACH PARTIES”) BE LIABLE TO ANY PARTY FOR: (i) ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY OTHER DAMAGES ARISING IN ANY WAY OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO USE THE SERVICES, EVEN IF POCKETCOACH OR ITS AGENTS SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE; (ii) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS OR OTHER INACCURACIES IN, OR DESTRUCTIVE PROPERTIES OF, THE SERVICES; (iii) PERSONAL INJURY OR DEATH CAUSED BY YOUR USE OR MISUSE OF THE SERVICES; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR VIA THE SERVICES; OR (v) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS, PERSONAL INFORMATION, OR DATA.


AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE LIABILITY OF EACH POCKETCOACH PARTY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.


Notwithstanding the above, the POCKETCOACH Parties’ aggregate sole liability for any reason to you and your sole and exclusive remedy for any cause or claim whatsoever relating to the Website or the Services shall be limited to the extent of actual damages incurred by you, not to exceed U.S. $500.


Indemnification


You agree to defend, indemnify, and hold harmless PocketCoach, its affiliates, officers, directors, and employees from any and all claims, liabilities, costs, and expenses, including attorneys’ fees, arising from or in connection with (i) your use or misuse of the Website or the Services, (ii) the distribution or transmission of any content or other materials by you or users authorized by you, or (iii) any violation of these Terms by you. (iv) reserves the right to assume the exclusive defense and control of any matter subject to such indemnification and you hereby agree to cooperate with PocketCoach in asserting any available defenses.


Termination and Survival of Certain Provisions


These Terms are effective until terminated by you or PocketCoach. If you no longer agree to be bound by these Terms, you must immediately cease your use of the Website and the Services. Subject to applicable law, PocketCoach reserves the right to suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services with or without notice. You acknowledge/agree that any termination of your access to the Website or the Services may be affected without prior notice, and you further acknowledge and agree that PocketCoach may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Website or the Services. Furthermore, you agree that PocketCoach and its affiliated entities shall not be liable to you or any third party for any termination of your access to the Website or the Services.


This sentence and the following Sections of these Terms will survive the expiration or termination of these Terms for any reason whatsoever: No Medical Advice, Release, User-Provided Content and Communications, Links, Intellectual Property Rights, General Disclaimer, Limitations of Liability, Indemnification, Termination and Survival of Certain Provisions, and General.


These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by PocketCoach without restriction.


Contact Information


If you have any questions about these Terms or the Services, please contact support@eatwithava.com